Reference

Open mattka Privacy Policy

mattka sets out how we handle your name, contact details, device data and account records when you use the site.

Account dataCookiesDevice logsSupport requests
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mattka Open mattka Privacy Policy
CONTACT PATHS

Switch to the right contact path

For privacy policy requests, we keep the contact paths simple. You can write to support, send a message through the account chat or use the request form if you want a copy…

Email Use our support email for copy, correction or deletion requests. Add your registered name, phone number and the change you want, and we will route it to the right record after ownership checks.
Chat If you are already signed in, open chat for quicker privacy help. We can point you to the right form, confirm what data sits in your account and note any correction request that needs follow-up.
Request form Use the site form when you want a written trail for your request. It helps us track the date, the account in question and the exact edit you need, which keeps the privacy process tidy.
HANDLING STANDARDS

Browse our data handling practices

We handle privacy with a narrow data set: account setup details, login records, device signals, cookie choices and the support history tied to your request.

Data use

We use the details you share to open and secure your account, verify the contact route you choose and answer privacy requests. We do not pull in extra fields unless a legal duty or support case needs them.

Cookies

Our cookies help the site remember session state, language choice and whether you have already seen a consent prompt. We use them for access control, basic analytics and error tracking, not for collecting unrelated personal details.

Account security

Password handling, device checks and sign-in alerts reduce unauthorised access. If your login pattern changes, we may ask you to confirm the account again before any privacy request is processed or any sensitive record is shown.

Retention

We keep only the records needed for account operation, dispute handling and legal retention. Once a record is no longer needed for those purposes, we remove it or reduce it to a form that cannot identify you easily.

Change requests

When you ask for a correction, copy or deletion, we match the request to the right account, confirm ownership and then update the record trail. Where local law requires us to keep a copy, we tell you that plainly.

Contact path

Support handles privacy requests in the same queue as account questions so your case does not get lost. You can use email, chat or the on-site form, and we keep a log of the action taken.

Open common privacy questions

These questions focus on what happens to your account details, cookie choices and support requests. The answers below explain what we keep, who can ask for changes and how access depends on local law. If you need a copy of your record or want something corrected, use the contact path that matches your account so we can verify ownership first.

Send a request through email, chat or the on-site form. We verify that the request matches your account, then share the personal details we keep where local law permits and no legal duty prevents it.

Yes. Tell us which field is wrong and attach the right value, such as your phone number or email. We update the record after ownership checks and keep a note of the change for audit purposes.

Yes, we use cookies for session handling, language choice and basic error tracking. You can adjust browser settings, but some parts of account access may not work if you block the cookies we need.

We keep account and support records only for the period needed to run the account, settle a dispute or meet a legal duty. After that, the record is removed or stripped of direct identifiers.

Only the staff who need it to verify the account and carry out the change can see the request. We do not use privacy requests for marketing and we do not pass them around internally without a reason.

If the law in your region changes, this policy changes with it. We apply the new rule from the point it becomes effective and tell you through the same contact route where the update is handled.

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