Reference

Open mattka Terms for India

mattka sets out the rules for account use, wallet actions, content access and support so you know what applies before you open your account.

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Explore the rules that apply

mattka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern your use of mattka from India and explain what happens when you create an account, add funds, request a withdrawal or send a support request. We may ask for identity or payment checks before certain actions are completed, especially when wallet activity looks

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unusual or the name on the payment method does not match the account. The payment rail shown in your wallet screen - UPI, Paytm, PhonePe or Google Pay - decides the method-specific checks and timing. If a state rule, court order or other local requirement conflicts
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with these terms, the local rule applies first. By using the site, you accept that we may update these terms when law, security or account operations change, and the current version is the one that applies when you next use the account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP ROUTES

Switch to support for term questions

If you have a question about these terms, reach us through the in-app chat, the support email or the account form.

In-app chat Use chat when you want a quick answer about these terms, a payment mismatch or an account action. We read messages in order and reply from the same thread so you can keep the record.

Email support Send a full message if you need a copy of the current terms, a correction request or a longer explanation. Include your account email and the payment reference so we can verify faster.

Account form The form is useful when you need to update contact details, ask about a withdrawal hold or report a clause you think does not fit your case. It routes your request to the right team.

TRUST PRACTICES

Browse data, cookies and security terms

We keep account and payment records only as long as needed for verification, dispute handling, fraud checks and legal duties.

Data use

We collect the details needed to open and run your account, process wallet actions and answer support requests. That can include your name, contact data, device markers and payment references used for verification and dispute handling.

Cookies

Cookies store session state, language choice and basic security signals. They help us recognise a fresh sign-in and spot unusual logins, but they do not change the contract terms that apply to your account.

Account security

Keep your password private and update it if you suspect someone else can reach your account. We may pause access after repeated failed sign-ins or a mismatch in account details until the check is finished.

Retention

We retain records only for the period needed to run the service, handle disputes, meet tax or legal duties and defend against misuse. After that period, records are removed or archived under our internal process.

Contact path

For a term question, contact support from the registered account, use the chat thread or send mail from the address on file. That helps us verify the request before we discuss account-specific details.

Change requests

If you need a correction, send the exact update you want and any proof that supports it. We check the request, apply the change where allowed and tell you if a rule blocks it.

Open common term questions here

These answers cover the points people ask about most when they read our terms: who the terms apply to, how local law changes them, what checks we may request and how records are handled. If your case is different, send the details through support and we will verify the request before we respond with an account-specific answer.

They apply when you open an account, use the wallet, send us payment details or contact support from the site. If local law changes what is allowed in your state, the local rule takes priority.

Yes. Where local law does not permit access, you should not use the site. If law changes later, the current terms and the applicable law at that time decide what you can do next.

We may ask for account or payment checks before certain actions when details need confirmation, names do not match, or activity looks unusual. That helps us keep records accurate and reduce mistakes.

Withdrawal requests follow the method shown in your wallet and may need verification against the registered name, payment trail and account history. If a check is incomplete, we can hold the request until it clears.

Cookies help us keep you signed in, remember language settings and protect the session from misuse. You can clear them in your browser, but some pages may ask you to sign in again.

We keep account, payment and support records only for as long as needed for operations, dispute handling, fraud checks and legal duties. When the period ends, we delete or archive them under our retention process.

Send the request from the registered account or the registered email so we can confirm it is you. After verification, we can update contact details, correct errors or explain why a request cannot be changed.

Open mattka Terms for India

Switch to support for term questions

Browse data, cookies and security terms

Data use

Cookies

Account security

Retention

Contact path

Change requests

Open common term questions here

01 Who do these terms apply to?

02 Can local law change my access?

03 Why might you ask for checks?

04 How do withdrawals work under these terms?

05 How are cookies used?

06 How long do you keep records?

07 How do you request changes?

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